Owner FAQ

We will be ready within the first 24 hours after approval of our Agreement.

Our goal is to find suitable tenants as soon as possible. In order to do this, we use various advertising platforms.

We ask tenants to pay the application fee because it allows us to enable credit checks.

We'll use practical tools and result-oriented strategies to determine the proper rent. Among other practices, we conduct deep research and market comparisons. All the gathered knowledge allows us to create highly competitive rent prices.

We have different payment methods. Although we prioritize online payment we also have the ability to collect payment via mail, office delivery, or over the phone.

Yes, after you have gone through our onboarding process we will collect your preferred banking information and send all payments via ACH.

Yes, we screen all the prospective tenants. The screening process covers a variety of tests. These include criminal history, credit checks, and employment verification. The tests have been chosen to lower the risk of admitting problematic tenants.

Please check with your insurer to make sure that you keep the coverage. Before starting to manage, we need to see proof of your insurance. Your insurance won't cover the tenants' personal belongings. That's why all our renters need to have adequate renters insurance. This greatly helps to solve emergency issues.

First, your tenant needs to successfully get through the screening process. When that goes well, they are obligated to pay the full security deposit. Also, they will get an appointment to sign the lease agreement. They need to read through the legal document and agree with all the terms.

Sometimes there are extra fees involved. In this case, they need to settle all of these things when signing the agreement.

After the lease terminates and your tenant moves out, we use our move-out inspection process to inspect the property's condition thoroughly. Once we have determined that there are no damages they will get the approval along with the returned security deposit. Any damage in excess of normal wear and tear will be deducted from their deposit before it is returned.

We do move-in and move-out inspections. Upon request, we can perform drive-by inspections or interior inspections. This way you can ensure the property remains in good condition.

When tenants move into your property, we will assist with transferring all tenant utilities will into the name of the primary lease-holder. Some types of utilities such as trash or water may not be able to be transferred and must stay in the name of the Landlord. For example, trash collection or water in some cases. Any utilities that we cannot transfer to the tenants can be submitted to our office through our standardized form and we will collect them from the tenant on your behalf. Of course, your regular cash flow statement includes the utilities.

Our lease agreements contain strict rules about rent payment delays and failures. Tenants have to quickly pay the late fees after receiving the notice. Continuing payment default results in eviction.

We will repair all damage using our licensed and professional partners. Before the repairs begin, we'll inform you about the details. When we get your permission, we'll begin the work at the earliest moment possible. All maintenance and unexpected repairs are done using high-quality vendors at their best price.

You are able to access a multitude of reports when you use our owner portal. These reports include regular statements for income and expenses.

Allowing pets and smokers isn't something you would be obliged to do. When it comes to pets, you should keep in mind that being too strict could cost you a considerable amount of prospects. Additionally, you should be aware that under the current law, we have to make reasonable accommodations for emotional support animals and service animals. Accordingly, sometimes it makes sense to have a good plan to accept tenants with pets.

We forbid smoking in all the rental properties. If we find evidence of smoking, then the tenants have to pay for any relevant damages.

No, property management means that you can still have a say in every decision that is made. In fact, by utilizing our economies of scale you will have a more robust system to manage your property at your disposal. Also, you can choose the level of how much you want to be involved in smaller-scale choices.